ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) transforms the impact, speed, and delivery of IT. It provides a modern, cloud-based, silo-busting service management solution.
Key Features:
- Incident Management
- Problem Management
- Change Management
- Configuration Management Database (CMDB)
BMC Helix ITSM
BMC Helix ITSM is a powerful, people-centric solution that helps you deliver high-quality service management.
Key Features:
- Cognitive Automation
- Service Request Management
- Asset Management
- Multi-Cloud Capabilities
Jira Service Management
Jira Service Management empowers teams with everything they need to deliver great service experiences.
Key Features:
- Incident Management
- Service Request Management
- Change Management
- Asset and Configuration Management
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM offers a complete IT service management solution that is flexible, cloud-optimized, and easy to use.
Key Features:
- Self-Service Portal
- Workflow Automation
- Mobile Access
- Reporting and Analytics
Freshservice
Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that simplifies IT operations.
Key Features:
- Incident Management
- Asset Management
- Service Catalog
- Automated Workflows
Cherwell Service Management
Cherwell Service Management is a comprehensive service desk solution that helps IT teams deliver better service.
Key Features:
- ITIL-Based Processes
- Customizable Dashboards
- Self-Service Portal
- Integration Capabilities
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a full-stack ITSM suite with integrated asset and project management built on an ITIL framework.
Key Features:
- Incident Management
- Asset Management
- Project Management
- Service Catalog
SysAid
SysAid is an ITSM, Service Desk, and Help Desk software solution that integrates all essential IT tools into one product.
Key Features:
- Ticket Management
- Asset Management
- Self-Service Portal
- Automation Rules
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management solution that helps streamline service delivery.
Key Features:
- Incident Management
- Service Catalog
- Change Management
- Knowledge Base
Zendesk for Service
Zendesk for Service is a customer service solution that offers a complete suite of tools for IT service management.
Key Features:
- Ticketing System
- Knowledge Management
- Self-Service Portal
- Reporting and Analytics
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