Jira Service Management
Jira Service Management is a collaborative service desk software that empowers teams to deliver great service experiences fast. It integrates seamlessly with Jira Software and Confluence.
Key Features:
- Incident management
- Change management
- Asset management
- Self-service portal
ServiceNow IT Service Management
ServiceNow IT Service Management transforms the impact, speed, and delivery of IT. It provides a modern, cloud-based, silo-busting service management solution.
Key Features:
- Incident management
- Problem management
- Change management
- Configuration management
Freshservice
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that simplifies IT operations. It offers a user-friendly interface and powerful automation capabilities.
Key Features:
- Incident management
- Service catalog
- Automated workflows
- Asset management
Zendesk Support
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. It is designed to help companies provide great customer service.
Key Features:
- Ticketing system
- Automated responses
- Customizable workflows
- Multi-channel support
BMC Helix ITSM
BMC Helix ITSM is a powerful, people-centric service management solution that uses cognitive automation to transform the way IT services are delivered.
Key Features:
- Cognitive automation
- Service request management
- Knowledge management
- Multi-cloud capabilities
Ivanti Service Manager
Ivanti Service Manager is a flexible, cloud-optimized ITSM solution that improves service delivery and supports modern IT service management practices.
Key Features:
- Incident management
- Problem management
- Change management
- Self-service portal
SysAid
SysAid is a service desk and help desk software solution that simplifies IT service management with powerful automation and a user-friendly interface.
Key Features:
- Ticket management
- Automation rules
- Asset management
- Self-service portal
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software with integrated asset and project management capabilities.
Key Features:
- Help desk management
- Asset management
- Project management
- Self-service portal
Cherwell Service Management
Cherwell Service Management is a flexible ITSM solution that helps organizations improve service delivery and efficiency with powerful automation and customization options.
Key Features:
- Incident management
- Change management
- Self-service portal
- Automation tools
Spiceworks Help Desk
Spiceworks Help Desk is a free IT help desk software that provides ticketing, user portal, and knowledge base capabilities for IT teams.
Key Features:
- Ticket management
- User portal
- Knowledge base
- Network monitoring
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